Pre-sale Service
We are committed to helping our customers understand our products and find the best solutions to meet their needs. Our professional pre-sales team is dedicated to providing you with the support and guidance you need throughout the decision-making process.
Our pre-sale services include:
Consultation
We offer detailed explanations of equipment functions, technical specifications, compatibility, and scalability, ensuring the equipment meets your requirements.
Product Demonstrations
We provide both online and offline demonstrations, allowing you to experience the equipment's performance first-hand.
Customized Solutions
Based on your specific needs, we offer tailored recommendations to ensure you choose the right equipment for your business.
Cost Estimates and Case Studies
We provide clear cost estimates and real-world case studies from various industries, helping you make informed purchasing decisions.
Our focus is to offer expert advice and personalized solutions, ensuring you select the most suitable equipment for your operations.
After-Sales Service
1. Service Request
- How to Apply: If you need assistance or maintenance, simply contact us through phone, email, or our online support system. Provide essential details like equipment model, issue description, and purchase date.
- Request Handling: Once we receive your request, our after-sales team logs the information and begins processing the service promptly.
2. Troubleshooting
- Diagnosis: Our team will conduct a remote diagnosis through phone or online support. If further inspection is required, we will schedule an on-site visit.
- Solution: After diagnosing the issue, we offer clear, actionable solutions, including repairs, part replacements, and suggestions to avoid future issues.
- Customer Approval: We'll review the proposed solution with you and obtain your approval before proceeding with any repairs or actions.
3. Maintenance
- Scheduling: We will arrange a convenient time for maintenance, ensuring the necessary tools and personnel are available.
- Repair Process: Our technicians will perform the required maintenance, part replacements, and repairs. If new issues arise, we will consult with you before proceeding.
- Maintenance Report: Once maintenance is completed, we provide a detailed report covering the work performed, including part replacements and testing results.
4. Follow-up and Feedback
- Satisfaction Survey: We follow up to ensure you are satisfied with the service and to address any remaining issues or concerns.
- Feedback Handling: We respond promptly to any feedback, addressing any questions or concerns you may have.
- Service Improvement: We monitor key metrics from service cases to continuously improve our processes and the quality of our equipment.
5. Continuous Improvement
- Review of Customer Feedback: We regularly analyze customer feedback to identify common trends and areas where improvements are needed.
- Implementation of Improvements: Based on feedback, we take proactive steps to improve our services and equipment performance.
- Ongoing Evaluation: We consistently evaluate our after-sales services to ensure we are delivering the highest level of customer support.
Products Service
You will enjoy the following services for free when you buy our products:
1. One-year warranty.
2. 24-hour online after-sales customer service to respond to your questions, and will summarize the problem feedback to the technical staff.
3. Engineers can directly communicate with you online to answer your questions.
*In order to provide you with better and more timely service, we will actively prepare to build a local technical service center.
Our after-sales team is committed to providing reliable, professional, and efficient service, ensuring your equipment operates smoothly and reliably. We maintain the highest standards of customer care and support.
